Get in Touch
We welcome inquiries from traders, institutions, press, and prospective clients. Our team provides timely responses to subscription and enterprise requests, and we route technical or integration questions to the data team for a fast resolution. For urgent account issues, please include your account identifier where applicable so we can authenticate and assist efficiently. We maintain clear response time expectations: sales and product questions are typically answered within two business days, while technical integrations may require a short intake call to define scope and timelines. Use the form to describe your request and select the appropriate inquiry type to help our team route it to the right analyst or support engineer.
Contact Form
Please choose the inquiry type and provide clear context so we can direct your message to the appropriate team. For sales or institutional requests include anticipated timelines and expected deliverables. For technical or data integration inquiries include any preferred formats (CSV, API) and sample data volume estimates. For press requests provide relevant deadlines and contact details for follow-up. We treat all requests confidentially and will respond according to the priority selected. If your inquiry is account-related, identify your account email to help us authenticate and expedite support.
Response & Support Policy
We prioritize requests by type and urgency. Customer-facing issues related to account access or billing receive expedited handling. Sales or research scope requests are routed to our commercial team and typically acknowledged within two business days with a proposed next step. Technical data integrations are triaged by the data engineering team and may include an intake call to verify requirements. For press or legal requests please include deadlines and any required confidentiality information. We handle personally identifiable information in accordance with our privacy policy, and we do not share client data absent legal requirements or explicit permission. If your request is time-sensitive mark it clearly in the message so we can prioritize appropriately.